Customer Service Representative

About This Role

As a Customer Service Representative at Assured Comfort, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care. Your proactive approach and problem-solving skills will be essential in fostering strong relationships with our clients and enhancing their overall experience with our services.

Responsibilities

• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
• Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
• Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
• Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
• Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
• Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
• Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
• Participate in in-house training on products, services, and office software necessary for effective performance in this role.
• Additional duties as assigned.

Requirements

• A minimum of 1 year of administrative or customer service experience in an office environment is required.
• Proven ability to cultivate strong rapport with customers and colleagues alike.
• Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
• Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
• A genuine passion for helping others with patience and empathy.
• Excellent written and verbal communication skills to convey information clearly and effectively.

Physical Requirements

• Perform work while sitting and/or standing at an individual work station or office.
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone.
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings account
• Flexible spending account
• Growth Opportunities
• Employee discounts
• Company paid short term life insurance
• Life insurance

Pay

$18-$20 Hourly