Customer Service Representative
Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence—blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.
About the role
This position supports the Southend Pharmacy Customer Service team and will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy.
Responsibilities
- Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions
- Respond promptly and professionally to all customer inquiries, medication orders, and requests via phone, email, and digital channels
- Accurately process customer information, prescriptions, and insurance details to ensure efficient and timely order fulfillment
- Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services
- Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance
- Identify and suggest opportunities to enhance the customer experience and improve operational processes to the management team
- Uphold the highest standards of customer service, patient privacy, and confidentiality at all times
- Responsible for performing other duties as assigned and required to support departmental and organizational goals
Requirements
- Ability and willingness to work onsite five (5) days per week at our office located at 4802 N. Sam Houston Pkwy W. (Beltway 8 & Bammel N. Houston), Houston, Texas
- Proficiency in using computer systems, electronic health records, and other relevant software
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups
- Strong problem-solving and