Customer Service Representative
About the Company
Our client is a growing self-storage business supported by a dedicated remote workforce. With an existing international team handling operations and customer service, the company is focused on elevating its customer experience by bringing on a high-quality, efficient Customer Service Representative to support daily tenant needs and operational success.
Role Overview
The Customer Service Representative will play a pivotal role in managing tenant inquiries, resolving operational issues, and driving overall customer satisfaction for the business. This position requires a highly communicative professional with exceptional English proficiency. The ideal candidate will have a proven track record in customer service, a highly reliable remote technology setup, and the typing speed and accuracy necessary to maintain high operational efficiency. As part of the company's commitment to customer satisfaction, this role also features a performance incentive structure tied to successfully generating positive Google Reviews.
Responsibilities
- Provide exceptional, high-quality customer service to the business's tenants and prospective customers.
- Handle daily inquiries, troubleshoot facility or account issues, and support self-storage workflows.
- Proactively encourage satisfied customers to leave positive Google Reviews (incentivized with a $5 bonus for a name mention and a $10 bonus if a photo is included).
- Maintain high operational efficiency through fast and accurate typing and seamless system navigation.
- Collaborate effectively with the existing remote customer service team and management.
- Maintain clear, professional, and empathetic communication across all customer interactions.
Qualifications
- Excellent English proficiency, both written and spoken.
- Multiple years of proven experience in a customer service, sales, or support role.
- Strong and highly reliable remote technology setup (high-speed internet, modern computer, quiet workspace).
- Must complete and pass a mandatory pre-screening typing test to demonstrate baseline operational efficiency.
- Highly resourceful and comfortable working independently in a fully remote environment.
- Willingness and ability to work US business hours (requiring night shifts for candidates based in the Philippines or South Africa).
Pay
Salary: $700 USD/month (Philippines) or $1,000 USD/month (South Africa) + Performance Bonuses.
Schedule
Working Hours: Full-time (US Business Hours / Night shift required for local timezones).
Reports To: Customer Service Management | Employment Type: Full-time (Remote) | Priority Location: Philippines or South Africa