Customer Service Representative

Overview SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700+ in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth. The primary objective of the Customer Service Representative (CSR) is to serve the needs of clients by acting as their liaison, receiving and processing orders with precision and efficiency, addressing questions and concerns with care and respect, relaying accurate and timely information, and working within departments to effectively address client needs. The CSR works to provide superior quality service to the client, to maintain high customer satisfaction and promote excellence within the company. This position is an integral part of the business in ensuring clients receive the caring service that they require and that the face of the business is represented with the utmost professionalism and excellence at all times. LOCATION: Riceboro, GA Responsibilities Answer phones and emails in a courteous, professional and timely mannerRead, understand, and process purchase orders quickly and accuratelyUtilize and navigate various computer software systemsProvide constant quality assurance for customer files, ensuring the customer master data is correct and up to dateHandle customer complaints, returns and pricing issues by providing appropriate solutions and alternatives within the time limits, ensuring resolution in a timely mannerAssist customers with requests for information and documentationTroubleshoot and resolve discrepancies efficiently and effectivelyCommunicate and coordinate with the various departments to address customer needs. Such departments will include but not be limited to: Production Planning,Shipping, Accounting, Labelling, Logistics, and SalesAssist the Accounting Department and/or the Pricing Administrator with billing discrepancies, debit and credit informationLiaise with and provide support for the regional sales forceBe responsible for accurate order documentation in imaging systems, and actively participate in the full process of the order from entry and processing, to shipping and billingDepartment Specific: May provide coverage or assist teammatesMay participate in continuous improvement projects Qualifications EDUCATION: Bachelor's Degree - Preferred Experience 1-3 years - Proven customer support experience - Required Knowledge, Skills, Abilities Strong phone contact handling skills and active listeningAbility to adapt/respond to different types of charactersAbility to multi taskSuperior communication (verbal & written), ability to motivate, prioritize, and organize in a dynamic, fast-paced manufacturing environmentPositive & proactive attitude with ability to address issues, follow up and implement solutions as requiredExcellent organizational and time management skillsStrong attention to detail and efficiency in daily workModerate proficiency of Microsoft Office applications and data entry (Word, Outlook, Access, Excel) Benefits Competitive SalaryMedical BenefitsDental BenefitsVision BenefitsFlexible Spending Accounts401(k) Savings PlanVacation DaysIncidental/Sick DaysPaid HolidaysLife InsuranceShort-Term DisabilityLong-Term DisabilityTuition ReimbursementEmployee Development & Training The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.