Customer Service Representative

About the role

This role is open to US-based candidates with an understanding of the US construction industry and a background in Customer Service / Inside Sales roles (preferred). The CSR supports our sales, purchasing and engineering teams and assists in daily office needs while managing the company’s general administrative activities.

Responsibilities

• Handle incoming phone calls and customer inquiries.
• Process customer orders, inquiries, and quotations accurately and in accordance with internal procedures.
• Keep customers informed about order/delivery status.
• Assist the sales/field team with customer/order information.
• Process sales orders.
• Check stock levels and process stock level information.
• Coordinate order-related warehouse information, including goods-in and goods-out status, stock availability, and shipment readiness, in cooperation with Warehouse Operations.
• Process warehousing tasks.
• Process logistic tasks (freight estimates, freight coordination, freight invoices, etc.).
• Support customer invoicing and invoice-related follow-up in coordination with Accounting.
• Perform general office duties (e.g., data entry, filing, copying).
• Maintain contact lists and general information in the ERP system.
• Prepare regularly scheduled reports.
• Support management and internal teams with administrative needs.

Requirements, Qualifications & Skills

• Disciplined use of the ERP system, including accurate entry and maintenance of customer data, sales orders, quotations, delivery information, stock information, and follow-up notes in accordance with Sikla USA procedures.
• Excellent written and spoken communication skills in American English.
• Distinct reliability and commitment in internal and external communication.
• Proficiency with office management systems, MS Office (Excel), and office equipment (printers, copier, etc.).
• Ability to work productively, efficiently, and effectively with initiative and drive under tight timescales.
• Well-organized, self-directed, and able to work independently in our Suwanee and Buford, Georgia offices.
• Capable of prioritizing tasks and multiple assignments.
• Good research skills and attention to detail.
• Proactivity and personal responsibility.
• Good attendance and punctuality.
• Willingness to work overtime and/or flexible hours when required.
• Extremely good team worker demonstrating loyalty and commitment to both the organization and its members.
• Opportunity to grow with the company.
• Profound knowledge of Microsoft Office and ERP systems.
• MS Office skills for Outlook, Excel, Word, and PowerPoint.
• 2–3+ years of experience in sales and office administration.

Pay & Benefits

• Full-time (40 hrs/week), Monday through Friday, 8:00 a.m. to 5:00 p.m., onsite.
• Must be legally authorized to work in the United States.
• Competitive salary dependent on qualification and experience.
• Optional supplemental pay (performance-based team bonus).
• Retirement Plan 401(k) with a partial company match payment.
• Health insurance plans, including medical, dental, and vision coverage.
• Paid time off (PTO) in accordance with Sikla USA policy.