Customer Service Representative

About This Role

Sight Sea Travel is looking for a Customer Service Representative to support vacation planning, cruises, all-inclusive travel, reservations, customer service, and itinerary support. The position is full time, 100% remote, and open to candidates based in Massachusetts.

Responsibilities

• Respond to customer or client questions related to vacation planning, cruises, all-inclusive travel, reservations, customer service, and itinerary support through approved phone, email, chat, or ticketing channels.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across vacation planning and reservations.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

Base salary: $46,500 - $54,000 per year

Schedule

• Employment type: Full Time
• Work arrangement: 100% Remote — Massachusetts