Customer Service Representative

Overview 48_Advise Created with Sketch. Position Summary We are searching for an experienced Customer Service Representative at our Wilmington, NC facility. 48_Compensation Created with Sketch. Benefits 401(k). 401(k) matching. Dental insurance. Disability insurance. Employee assistance program. Flexible schedule. Health insurance. Life insurance. Paid time off. Professional development assistance. Referral program. Retirement plan. Tuition reimbursement. Vision insurance. Responsibilities 48_ Customer Care Created with Sketch. Customer Care Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications. Following up on quotes and gather feedback. Processing sales orders with an acute attention to detail and quality. Transferring customer nomenclature to HMF terminology. 48_Management Created with Sketch. Management Executing internal order management procedures. Increasing industry and product knowledge independently. Respond and acknowledge internal errors and customer errors. Schedule projects in accordance with quoted and committed lead times. Helping to create and send marketing materials. Requirements 48_Knowledge Created with Sketch. Skills Strong math and critical thinking skills. Exceptional customer service skills. Willingness to do what it takes to meet both internal and external commitments. Highly accountable. Works well in a team environment. Excellent verbal and written communication skills. Self-motivated. Works with a sense of urgency. Computer proficient (skilled in excel and Microsoft office is helpful). About Us NOTE: You will always speak directly with a Senneca team member before receiving any offer of employment. Senneca will never extend a job offer without a formal interview process. Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors. For more information: website: senneca.com Facebook Created with Sketch. LinkedIn Created with Sketch. Legal Disclaimer: Our company provides equal employment opportunities (EEO) view full text to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. view full text photo_library +13 Photos video_library 4 Videos