Customer Service Representative
Select Source International · St Paul, MN · 1 mo ago
On-siteOTHRContract
About the role
Customer Service Representative position in St. Paul, MN (55117). This is a 12-month contract role with potential to convert to permanent.
Requirements
- Entry-level position
- High school diploma required
Technical skills
- Proficiency with Outlook and Excel
- Comfortable working from email-based work queues
- Ability to operate multiple systems simultaneously
Core competencies
- Strong attention to detail
- Ability to prioritize work in a high-volume, fast-paced environment
- Transparent, professional communicator
- Strong written communication skills
- Ability to hold professional conversations with internal and external partners
Customer service & communication
- Builds relationships with clinical territory managers and field partners
- Phone support required (team averages 50–60 calls/day; individual may handle ~4–5 calls)
- Communicates internally with supply chain regarding inventory
- Handles a variety of customer service tasks, including:
- Purchase order entry
- Swaps and RMAs
- Other service-related requests
Primary Job Function
- Receive purchase orders
- Enter orders into internal systems
- Preferred: Route orders to shipping team for patient requests
Industry background preferences
- Medical device experience preferred, but open to other industries
- Acceptable backgrounds:
- Customer service in a medical device company
- Healthcare or insurance customer service roles
- Order processing or process-driven roles
- Avoid fast food backgrounds unless candidate was a shift manager
- Overqualified example: Project managers or people-leaders are not ideal