Customer Service Representative

About the role

You will be the first face customers see and the most important memory, helping them over the phone and in-person when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we'll teach you the rest.

Responsibilities

• Provide outstanding customer service both on the phone and in-person
• Market for new and continued customer business
• Prepare and process loans and income tax returns

Qualifications

• Customer service experience
• Thrive on making a positive, lasting impact on people
• Looking for an opportunity to learn a new industry, with paid on the job training
• Want multiple opportunities to advance your career
• Want to work in an open, office environment

Benefits

• TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training
• Medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability
• Profit sharing, 401k with company matching, and paid sick, holiday, and vacation time
• Monthly Bonus Potential – ability to earn a monthly bonus when your team meets your branch goals
• Community Service – ongoing contributions to charities, local food banks, educational institutions, and more
• Growth Potential – fostering employees' talents and providing a pathway for their individual career story

We are a leader in the financial services industry since 1955, proudly providing easy and safe installment loans and income tax preparation to the communities where we operate. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.