Customer Service Representative

About the role

Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on‑the‑job training? Do you want multiple opportunities to advance your career? Do you want to work in an open office environment? You’ll be the first face customers see and the most important memory, because you’ll help them over the phone and in‑person when they have a financial need. No prior finance experience is required – just bring a customer‑centric attitude and we’ll teach you the rest.

Responsibilities

• Provide outstanding customer service both on the phone and in‑person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Requirements

• Customer service experience.
• Customer‑centric attitude.
• Willingness to learn and no prior finance experience required.

Benefits

• Top‑of‑the‑line training with pay increase incentives (hands‑on and online).
• Medical insurance (minimal cost to the employee).
• Dental insurance.
• Life insurance.
• Short‑ and long‑term disability.
• Profit sharing.
• 401(k) with company matching.
• Paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.
• Active community service involvement (contributions to charities, local food banks, educational institutions, etc.).
• Growth potential and clear career pathway.
• Leader in financial services since 1955, providing installment loans and income tax preparation.
• Conveniently located branches offering trusted, personal service.