Customer Service Representative

About the role

You’ll be the first face customers see and the most important memory, because you’ll help them—over the phone and in-person—when they have a financial need. No prior finance experience is required; just bring a customer-centric attitude, and we’ll teach you the rest.

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Benefits

• Top-of-the-line training with pay-increase incentives, including hands-on and online training.
• Medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability.
• Profit sharing, 401k with company matching.
• Paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.
• Community service opportunities, including contributions to charities, local food banks, and educational institutions.

Growth & Culture

We believe in fostering employees’ talents and providing a pathway for career advancement. As a leader in the financial services industry since 1955, we proudly offer easy and safe installment loans and income tax preparation with personal service from trusted community members.