Customer Service Representative

About the Role

Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on-the-job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You’ll be the first face customers see and the most important memory, as you’ll help them, over the phone and in-person, with their financial needs. No prior finance experience required – just bring your customer-centric attitude, and we’ll teach you the rest!

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Qualifications

• Bilingual in English and Spanish.
• Customer service experience.

Training & Development

We offer top-of-the-line training, with pay increase incentives, including hands-on and online training. We are committed to helping you build a solid foundation and excel in your role.

Benefits

• Excellent benefits bundle, including medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability.
• Profit sharing and 401k with company matching.
• Paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.

Community Involvement

As a company, we are proactive members of the community, making ongoing contributions to charities, local food banks, educational institutions, and more.

Growth Potential

We believe in fostering our employees’ talents and providing a pathway for their individual career growth. Since 1955, we’ve been a leader in the financial services industry, proudly providing easy and safe installment loans and income tax preparation to the communities we serve. With conveniently located branches, we offer personal service from people our customers trust. At Security Finance, we’re committed to being good community members, helping neighbors in times of need, and treating customers with respect.