Customer Service Representative

Key Responsibilities

• Get to know Sealing Devices’ products, pricing, and margin goals.
• Answer questions about products, availability, applications, pricing, and credit terms with clarity and care.
• Recommend sealing solutions for demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for global applications.
• Troubleshoot orders and gather information via phone, email, fax, or in person.
• Share delivery timelines, warranty details, service information, and order updates with customers.
• Build and maintain long-term relationships with customers and vendors.
• Provide ongoing support and solve problems for customers.
• Keep accurate customer, order, and inventory records using Oracle and internal systems.
• Stay informed about new products and technologies to make recommendations.
• Share customer feedback with product and design teams.
• Report quality concerns to ensure reliability and high standards.
• Follow established procedures and offer suggestions to improve work processes.

Requirements

• Associate’s degree (preferred in Business, Marketing, Finance, or Economics)
• At least 3 years of experience in customer service, inside sales, or a related role
• Comfortable using Microsoft Word and Excel
• Experience with systems like Lotus Notes or Oracle (optional)
• Think analytically and work through requirements to find the best solution
• Comfortable juggling tasks and prioritizing in a fast-paced setting
• Read and understand blueprints for accurate quoting and recommendations
• Positive attitude and follow through on commitments

Summary What you’ll need to succeed

Requirements:

• Associate’s degree (preferred in Business, Marketing, Finance, or Economics)
• At least 3 years of experience in customer service, inside sales, or a related role
• Comfortable using Microsoft Word and Excel
• Experience with systems like Lotus Notes or Oracle (optional)
• Think analytically and work through requirements to find the best solution
• Comfortable juggling tasks and prioritizing in a fast-paced setting
• Read and understand blueprints for accurate quoting and recommendations
• Positive attitude and follow through on commitments