Customer Service Representative

About the Role

The Customer Service Representative is responsible for the cleanliness and sanitation of all assigned areas, performing janitorial duties while adhering to safety protocols and maintaining a professional appearance.

Responsibilities

• Perform all duties listed on the daily schedule, including janitorial tasks
• Operate motorized cleaning equipment and maintain assigned areas
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Work collaboratively with team members and follow direction from supervision
• Perform repetitive tasks and maintain a clean work area
• Follow all protocols, company procedures, policies, and rules
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Fill in during staff shortages and support shift lead in completing punch-list items
• Use proper personal protective equipment (PPE)
• Understand customer service principles, reporting systems, and environmental standards

Requirements

• 3–6 months of training or experience preferred (or equivalent combination of education and experience)
• Valid driver’s license may be required
• Completion of all safety and task training certifications
• Forklift certification may be required
• Ability to read and interpret instructions, procedures, manuals, and documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods, equipment, and chemicals, including safe and efficient use

Skills

• Bilingual ability is a plus
• Willingness to share knowledge with the team
• Professional appearance and conduct

Physical Demands

• Frequently required to sit, talk, or listen
• Must be able to lift and/or move up to 35 pounds
• Reasonable accommodations may be made for individuals with disabilities

Schedule

• 6:00 AM – 2:30 PM, Thursday–Monday
• 6:00 AM – 2:30 PM, Tuesday–Saturday
• 2:00 PM – 10:30 PM, Thursday–Monday
• 2:00 PM – 10:30 PM, Tuesday–Saturday

Pay

$15.50–$16.50 per hour

Benefits

SBM offers comprehensive benefit packages. For details, visit SBM's careers page.