Customer Service Representative

About the role

Safran Aerosystems is seeking a Order Management Specialist to join their team. This position will be based in Lancaster, NY and will serve as the primary point of contact for assigned accounts.

Responsibilities

• Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
• Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
• Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
• Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

Requirements

• Preferably an Associates degree in Business Administration or management.
• Excellent written and verbal communication skills – professional, concise, and customer-focused.
• Strong problem-solving skills and comfort working with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.