Customer Service Representative
S&J Plumbing · Arlington Heights, IL · 4 wk ago
On-siteEducation$20–$35/hrFull-time
What You’ll Do
- Answer inbound calls and schedule plumbing service appointments
- Use proven call scripts while maintaining a natural, personable tone
- Build rapport with customers and create a positive first impression
- Accurately enter and update customer information in our system
- Communicate effectively with dispatch and internal teams
- Handle customer concerns with professionalism and empathy
- Support outbound calling efforts to follow up and maximize booking opportunities
- Participate in ongoing training and coaching to improve performance
What We’re Looking For
- 3+ years of customer service experience (call center or high-volume environment preferred)
- Experience handling multi-line phone systems
- Strong computer skills (CRM systems, typing, data entry)
- Excellent communication and listening skills
- Highly organized with strong attention to detail and follow-through
- Ability to build trust and connect with customers quickly
- Positive, driven attitude in a fast-paced, goal-oriented environment
- Team player with a competitive edge and desire to succeed
- Flexibility and adaptability
Career Growth
- Clear career growth opportunities
About the Company
At S&J Plumbing, our culture is built on four core values:
- Integrity – We do the right thing, every time
- Professionalism – We show up prepared and perform at a high level
- Accountability – We own our actions and results
- Family – We support our team and treat customers like our own
Pay & Benefits
- $20–$35/hour (based on experience)
- Medical, Dental & Vision Insurance – we cover 80% of premiums for you and your family
- 401(k) with 5% company match
- Paid Time Off – up to 2 weeks + paid holidays
- Ongoing training – Nexstar, ServiceTitan, PSP, and ongoing development
Equal Opportunity Employer
S&J Plumbing is an Equal Opportunity Employer.