Customer Service Representative

Role Overview The Customer Service Representative is responsible for delivering exceptional customer service to internal and external clients, greeting customers, and managing work volume at the service center. They coordinate rental car and towing services, ensuring smooth communication with insurance partners regarding authorizations, billing, and load processes. The role requires effective communication, proficiency in multiple software systems such as Microsoft Office, and the ability to adapt in a fast-paced environment. They must provide personable, friendly service and collaborate effectively with team members. Qualifications & Skills Over 1 year of experience in a customer-facing environmentStrong verbal and written communication skillsAbility to navigate software systems and handle competing prioritiesExcellent customer service skills with a personable approachTeam-oriented and adaptable in a dynamic setting