Customer Service Representative

At HomeTeam, we put people first. We ensure you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Regularly communicate with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s), and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software.
• Resolve customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Requirements

• Must have 1 year of previous customer service experience.
• Entry-level customer service skills and techniques.
• Basic/entry-level understanding of computers.
• Entry-level skill on use of company telephone features.
• Must be 18 years or older with a high school diploma or GED.

Physical Demands / Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

Benefits

• Competitive pay: $16-$18 hourly.
• Comprehensive benefits package including medical, dental, and vision.
• Company-paid life & AD&D insurance.
• 401(k) plan with company match up to 6%.
• Employee stock purchase plan.
• Paid time off and holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Employee referral bonuses.

About HomeTeam

• HomeTeam is the #1 pest management company to homebuilders.
• Currently performs more than 2,000,000 services a year.
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
• Pest Management Industry is growing and is a recession-resistant line of business.
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.