Customer Service Representative

Job Responsibilities

• Weigh inbound and outbound vehicles on industrial scales to calculate gross, tare, and net weights, and print accurate scale tickets or bills of lading.
• Greet drivers and customers enthusiastically, verify load contents and material grades, and direct vehicles to appropriate loading or unloading zones.
• Log shipment data into computer systems, maintain daily shipping and receiving logs, and reconcile paperwork at the end of each shift.
• Answer multi-line phones, relay messages, and maintain radio or CB contact with yard supervisors and dispatchers regarding traffic or safety alerts.
• Ensure all visitors and drivers follow facility safety rules, wear required personal protective equipment (PPE), and adhere to site protocols.
• Process public scale fees, manage basic cash transactions, and complete daily cash reconciliations (if applicable).
• Process tare, gross, and net weights accurately.
• Weekends and night work is a possibility.

Required Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, cashier, office, dispatch, scale-house, or quarry experience preferred.
• Basic computer skills and ability to learn company-specific software.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to work effectively with customers, truck drivers, and quarry personnel.
• Ability to multitask and remain organized in a busy environment.
• Ability to work independently with minimal supervision.
• Ability to perform basic mathematical calculations involving weights, quantities, and prices.
• Must be dependable and maintain regular attendance.

Preferred Experience

• Previous experience working at a rock quarry, aggregate facility, ready-mix operation, asphalt plant, or construction-related business.
• Experience operating a truck scale or scale-house software.
• Experience with customer orders, dispatching, invoicing, or sales transactions.
• Familiarity with aggregate products and construction materials.
• Experience working with commercial truck drivers and trucking companies.

Benefits

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holidays including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.