Customer Service Representative

We are looking for a Customer Service Representative to support patient and customer interactions for a healthcare organization in Brooklyn, New York. This contract position is ideal for someone who communicates clearly, handles a high volume of calls with professionalism, and provides accurate service in a fast‑paced environment. The role involves assisting callers, processing information carefully, and helping ensure a positive experience across each customer touchpoint.

Responsibilities

• Respond to incoming calls promptly and professionally, addressing questions, concerns, and service requests with care.
• Make outbound calls as needed to provide updates, gather missing information, or follow up on outstanding customer needs.
• Enter orders and service‑related details into internal systems with strong attention to accuracy and completeness.
• Guide customers through available services, policies, and next steps in a clear and helpful manner.
• Document each interaction thoroughly to maintain reliable records and support continuity of service.
• Resolve routine issues independently and escalate more complex matters to the appropriate team when necessary.
• Maintain service quality standards while managing call volume and meeting response expectations.

Requirements

• Prior experience in a call‑center or customer‑service environment.
• Demonstrated ability to handle inbound calls efficiently while maintaining professionalism and empathy.
• Experience with order entry or similar data‑input responsibilities with a strong focus on accuracy.
• Comfortable managing both inbound and outbound phone communication in a structured setting.
• Strong verbal communication and active listening skills.
• Ability to multitask, stay organized, and work effectively in a fast‑paced healthcare‑related environment.
• Basic computer proficiency and confidence navigating customer‑service systems.
• Legal authorization to work in the United States.

Benefits

• Medical, vision, dental, and life & disability insurance for contract/temporary professionals.
• Eligibility to enroll in a company 401(k) plan.