Customer Service Representative

Responsibilities

• Respond to incoming customer calls and provide timely, attentive assistance with service-related questions and concerns.
• Process billing transactions, accept payments, and help resolve account discrepancies with accuracy and attention to detail.
• Enter and update customer orders and account information in internal systems while maintaining complete and accurate records.
• Use Microsoft Excel to review figures, organize data, and support routine reporting or account follow-up activities.
• Make outbound calls as needed to gather information, confirm service details, or follow up on customer requests.
• Deliver a positive customer experience by addressing issues efficiently and communicating clearly with clients and internal teams.
• Support office operations by managing multiple tasks throughout the day while meeting service and administrative expectations.

Requirements

• Prior experience in customer service, call handling, or a similar client-facing position.
• Able to manage billing, payment processing, and account-related inquiries with a high level of accuracy.
• Proficient with computers and comfortable working in Microsoft Excel for data entry and numeric review.
• Experience handling inbound and outbound calls in a detail-oriented business environment.
• Strong verbal and written communication skills with a dependable, service-oriented approach.
• Able to stay organized, multitask effectively, and work onsite Monday through Friday.
• Previous sales or business development exposure is a plus.

Qualifications

Commensurate with experience.

Skills

Customer service, call handling, billing, payment processing, data entry, Microsoft Excel, communication, organization, multitasking, reliability, service orientation.

Benefits

Medical, vision, dental, life and disability insurance. Eligible for company 401(k) plan.

Pay

TBD

Schedule

Monday through Friday