Customer Service Representative

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.

About the Team

Yard Operations conducts hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction—from equipment inspectors, yard managers, and operators to administrative staff and customer service representatives.

Responsibilities

• Organize all keys and file documents by our internal coding system and then again by Lot number once we go to Lot.
• Upload documents to the web each sale.
• Actively communicate with many different departments, teams, and customers who sign up equipment when needing documents such as LOLCs, Purge Documents, etc.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Requirements

• Previous work experience where you worked in-person with customers.
• Experience using computers and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of a team, pitching in wherever you’re needed.

Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan with a 100% company match for the first 4% contributed.
• 15 days of PTO each year.