Customer Service Representative

About the role

A Customer Service Representative assists customers with financial solutions, processes transactions such as check cashing, money transfers, and payments, and delivers exceptional in-store experiences. This role focuses on building lasting customer relationships, ensuring accurate data entry, and promoting personalized financial services.

Responsibilities

• Engage with customers to foster loyalty and drive repeat business.
• Validate and process transactions accurately.
• Manage customer accounts, accept payments, and handle appointments.
• Assist with store operations, maintain cleanliness, and ensure security protocols.
• Participate in community events and external marketing efforts.
• Adhere to company policies, legal requirements, and ongoing training initiatives.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and professional demeanor.
• Attention to detail and proficiency with phones, POS, and Microsoft Office.
• Must be at least 18 years old, with a valid driver’s license, auto insurance, and personal vehicle.
• Ability to meet physical demands, including standing and light lifting.

Preferred Qualifications

• Experience in check cashing, document verification, or cash handling.
• Bilingual skills (English/Spanish).

Schedule

Full-time, in-person work.

Benefits

• Training and career growth opportunities.
• Health coverage.
• Retirement plans.
• Paid time off.
• Additional perks.