Customer Service Representative

The role involves providing exceptional customer service in a call center environment, primarily assisting customers with healthcare enrollment by offering clear, accurate information and guiding them through the process. Key Responsibilities Include Responding to customer inquiries via phone, resolving concerns, and documenting interactions accurately.Explaining program options, next steps, and ensuring customer understanding.Maintaining confidentiality and professionalism while handling sensitive information.Collaborating with team members and participating in training to stay updated on procedures.Completing additional tasks and projects as assigned. Qualifications At least 2 years of call center experience; customer service background preferred.Strong communication skills, PC proficiency, and a professional phone presence.Ability to listen, problem-solve, and demonstrate patience and empathy.Attention to detail for accurate documentation.Team-oriented with adaptability to change; healthcare or insurance experience is a plus but not required.Bilingual skills and knowledge of Medicaid or health services are advantageous.