Customer Service Representative

This role involves managing high volumes of inbound calls to provide professional, empathetic, and efficient customer service. Key responsibilities include navigating multiple systems to resolve inquiries related to orders, product information, pricing, invoicing, credits, and returns. Candidates should demonstrate critical thinking and problem-solving skills, working independently to address customer needs. Qualifications include at least 1 year of customer service experience, proficiency in Microsoft Office, and a high school diploma or equivalent. Experience with CRM systems and SAP is a plus, as is prior high-volume call center experience. Ideal Candidate Profile Strong communication and problem-solving abilitiesAbility to handle multiple tasks efficientlyResilient, empathetic, and customer-focused attitude Location & Benefits Position based in Lake Forest. Benefits include dental, medical, parental leave, retirement/401K, vacation, and vision coverage.