Customer Service Representative
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We identify and validate positions from customer-focused organizations directly. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, and prioritize safety and quality. Join us in simplifying health care one person, one family, and one community at a time.
About the role
This Customer Service Representative will perform inbound and outbound calls to members needing help finding local community resources to meet their social needs. There is a strong preference for candidates with lived or caregiving experience similar to that of our members.
Responsibilities
- Make outbound phone calls to members.
- Locate resources to provide members with assistance for needs such as food, utility, housing, and finances.
- Provide timely follow-up as needed.
- Display a high level of empathy, understanding, and patience while addressing the member's needs.
- Utilize several systems, including regular usage of more than one monitor.
Requirements
- 1+ year of customer service experience with proven customer service skills.
- Excellent computer skills, including typing proficiency and multitasking between online applications and multiple screens.
- Working knowledge of Microsoft® products (Outlook, Excel, folders).
- Ability to regularly access a designated workspace free from noise and other distractions.
- High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
- Bilingual preferred; ability to pass language certification if bilingual.
- 1+ year of experience in a call center setting, specifically related to inbound/outbound calls.
- Knowledge of Medicaid, specifically related to community source navigation.
- Strong communication skills (oral and written).
- Strong analytical and problem-solving skills.
- Active listening proficiency.
- Ability to be receptive to feedback and embrace continuous improvement.
- Positive attitude and strong interpersonal skills.
- Ability to display empathy toward customers' needs and concerns.
- Desire to contribute to building a positive team spirit.
Qualifications
High school diploma or equivalent.
Schedule
- Anticipated weekly hours: 40
- Time type: Full time
Pay
The typical pay range for this role is $17.00 - $34.15 per hour. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations.
Benefits
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs and other resources
Additional details about available benefits are provided during the application process and on Benefits Moments.