Customer Service Representative

About the role

We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and escalate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

Requirements

• High school diploma or equivalent (college preferred)
• Customer service or administrative experience
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with Microsoft Office; CRM experience is a plus

Benefits

• Competitive pay
• Comprehensive benefits package: medical, dental, and life insurance
• 401(k) with company match
• Generous PTO and sick time
• Opportunities to grow and develop your skills
• Supportive leadership and training