Customer Service Representative
About the role
We're looking for a customer-focused Customer Service Representative to join our team. In this role, you'll serve as the primary point of contact for customers, supporting order processing, invoicing, service requests, and issue resolution while delivering an outstanding customer experience.
Responsibilities
- Respond to customer service inquiries by phone and email in a timely and professional manner
- Process and track customer orders accurately
- Aid with invoicing, billing questions, and order status updates
- Cook up with sales, operations, and logistics teams to ensure timely delivery
- Resolve customer concerns and escalate issues when needed
- Maintain accurate customer records in company systems
- Support general administrative tasks as needed
Requirements
- High school diploma or equivalent (college preferred)
- Prior customer service experience in a contact center, administrative, or service-oriented environment required
- Strong communication and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Experience with Microsoft Office; CRM experience is a plus
Qualifications
- Competitive pay
- Full benefits: medical, dental, vision, life, disability, 401k + match, HSAG
- Generous PTO & sick time
- Career growth in a company that invests in its people
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- 401k + match
- HSAG
Schedule
- TBD
Pay
- TBD
Skills
- Customer service experience
- Communication and problem-solving skills
- Microsoft Office proficiency
- CRM experience (optional)
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- 401k + match
- HSAG
Benefits
- PTO & sick time
Pay
- TBD
Company Culture
At RelaDyne, you’ll find more than just a job—you’ll discover a career with a company that values people, teamwork, and growth.
Equal Opportunity Employer
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.