Customer Service Representative

Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture, highly value our employees, and provide amazing benefits. As the leading wholesale flooring provider in the country, we serve the multi-family industry (apartments, student housing) and the growing Single Family Rental Homes market.

About the role

We’re looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This position plays a key part in ensuring smooth communication between customers and subcontracted service providers. You’ll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally.

We’re a team that believes in working hard, supporting one another, and keeping things positive. If you enjoy problem-solving, staying organized, and contributing to a collaborative work environment, this could be a great fit for you.

Responsibilities

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.

Requirements

• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

Benefits

• Paid holidays
• Paid Time Off (PTO)
• Free life insurance
• Free AD&D insurance
• Free disability insurance
• Health care insurance (company pays most of the cost)
• Dental & vision care insurance options
• 401(k) retirement plan with generous company match
• Fitness reimbursement
• Referral bonus
• Financial wellness classes
• Employee loan program

Schedule

Full-time, Monday–Friday, 8:30 AM–5:30 PM

Location: 8106 Krauss Blvd, Suite 104, Tampa, FL 33619