Customer Service Representative

About the role

Join our Customer Service Team, responsible for the coordination, entry, and reporting of all production, shipping and receiving activities. We track and record critical data that feeds critical business systems. The information we provide keeps our business on track and supports the Management Team ensuring details are accurately represented in data collection systems.

Core Accountabilities

• Work order entry
• Manage inventory and recovery issues
• Verify approved production results in Oracle and report to toll customers on a timely basis
• Prepare settlement deduction report for purchased scrap and send settlements to Metal Champion for approval
• Transmit approved settlements/invoices to AP & report settlements to suppliers
• Metal receipts entry- purchase & toll
• Inbound and outbound load scheduling
• Invoices shipments
• Outbound load list creation
• Report inbound receipts to Toll customers on a timely basis
• Paperwork creation for shipping
• Enter and update inbound/outbound loads in BEST Logistics system
• Redirect Finished Goods
• Customer communication and support
• Prepare, reconcile and send weekly and monthly reports to customers and management
• Additional tasks as needed

Qualifications

• Associates degree required or equivalent years of experience
• Minimum 4-7 years' experience in customer service role, manufacturing industry experience preferred
• 2 or more years' working knowledge in business and process improvement
• Ability to effectively communicate, solve problems, and multi-task
• Must be able to influence and work with all levels of employees
• Very strong mathematical and analytical skills required
• Excellent interpersonal, written and verbal communication and organizational skills are essential
• Highly motivated, goal oriented, ethical and challenge driven
• Proven ability to function successfully with minimal supervision
• Proficiency in all Microsoft Office products
• Experience with Oracle preferred