Customer Service Representative

Benefits/Perks

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Opportunity for advancement
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Maintain personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

About Us

RDS Equipment, Inc. is a privately owned company based in Kansas City, Missouri. At RDS Equipment, Inc., we believe in quality customer service with an emphasis on integrity. We offer a full-service facility located at 3415 S. Blue Ridge Cutoff in Independence, Missouri. RDS Equipment, Inc. is dedicated to solving our customers' material handling needs. We excel in application solutions and the ability to fit the right piece of equipment to match the job. Our mission statement is to provide our customers a complete package of product support services for the material handling industry, striving to make the best avenue available for customers to get what they need in regard to product and services as quickly and accurately as possible. We aim to build long-term relationships with our customers by creating partnerships and maintaining a friendly, fair, and creative work environment that respects diversity, new ideas, and hard work.