Customer Service Representative

About the role

Rack Industries is seeking a Customer Service Representative to join our team in Boca Raton, FL. The ideal candidate will have excellent communication skills and be able to handle multiple customer interactions efficiently.

Responsibilities

• Handle incoming customer calls and emails in a timely and professional manner
• Resolve customer issues and complaints effectively
• Process returns and refunds according to company policy
• Provide product information and assist customers with ordering
• Follow up with customers to ensure satisfaction

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience preferred
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively
• Basic computer skills including Microsoft Office

Qualifications

• Experience in a fast-paced retail environment is a plus
• Knowledge of CRM systems is beneficial

Skills

• Excellent customer service skills
• Problem-solving abilities
• Time management skills
• Adaptable and flexible

Benefits

• Paid time off
• Health insurance options
• 401(k) plan with company match

Pay

Hourly rate: 18 - 20 USD

Schedule

Variable schedule to accommodate business needs

Contact

To apply, please submit your resume and cover letter. No phone calls please.