Customer Service Representative

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Fields customer questions and problems; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Safeguards customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Requirements

• A high school diploma or equivalent (GED).
• Six months of experience in retail or customer service.
• Excellent customer service skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively communicate in English.

Qualifications

• Located in the Chicago area and available to work full-time on-site.
• Hours are Monday-Friday, 9:30am-6:00pm.

Benefits

This is an excellent opportunity for a motivated professional looking to build a rewarding career in Customer Service within a supportive and growing organization.

Pay

$15/hour

Schedule

Monday-Friday, 9:30am-6:00pm