Customer Service Representative
Pay is $20.42 per hour. Schedule: 1st Shift, Full-Time, Monday – Friday 9:00 AM to 5:30 PM.
About Us
R+L Carriers is a family-owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The company prides itself on treating employees and customers with respect and honesty, believing each employee contributes directly to growth and success.
About the Role
R+L Carriers is seeking a Customer Service Representative to work at our Colonial Heights, VA Service Center. The CSR is responsible for maintaining a positive relationship with customers and assisting customers and other R&L employees in tracking and monitoring freight movement. Our CSRs use customer retention techniques to ensure customers feel valued and listened to, resolve their issues, and promote company goals and objectives.
Responsibilities
- Daily freight tracing with customers
- Assisting other terminals in freight-related issues
- Performing other related duties as assigned
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge of Windows, Outlook, and other Microsoft products
- Ability to type 30+ WPM
Preferred Qualifications
- 2+ years of experience as a clerk or similar role in a fast-paced environment
- Freight logistics experience
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- 1 week of vacation after 90 days of employment
- Vacation lodging at exclusive employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC