Customer Service Representative

About the role

As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service.

Responsibilities

• Dispatch and control the drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast‑paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with customers/drivers.
• Must be familiar with delivery areas and able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate driver timekeeping functions, including receiving and documenting time off requests and maintaining driver time off schedule with respect to sick time and personal days.
• Daily review of driver timecards, delivery time reports and time entry/tracking.

Requirements

• Minimum of 3 years customer service experience preferred.
• High school diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.

Skills

• Bi‑lingual (Spanish/English) highly looked upon.
• Computer skills: typing skills, internet navigation.

Benefits

• Medical, dental, vision coverage.
• Company‑paid life and disability benefits.
• Paid vacation.
• 401(k) plan.

Pay

• Competitive wages.
• Opportunities for overtime.