Customer Service Representative

Quanex is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We improve the performance and aesthetics of end products through continuous innovation, help customers achieve greater production efficiencies, and are dedicated to giving back to the communities where we operate.

About the role

The Customer Service Representative performs a range of duties to process residential product inquiries and orders. This position requires a detail-oriented and customer-focused professional to serve as the primary point of contact for customers, ensuring accurate order processing, timely communication, and exceptional service through the order cycle.

• Direct impact on customer satisfaction and company success
• Interaction with a diverse group of internal teams
• Collaborative and team-oriented environment

Responsibilities

• Manage customer orders for the day while handling all types of questions from customers regarding order changes, spare part needs, quality issues, and cancellations
• Build strong relationships with both internal and external customers through professional, responsive communication
• Communicate effectively by phone and email regarding customer service matters and order status
• Handle complaints and returns professionally, including corrective actions, returns, and credits
• Demonstrate attention to detail and strong organizational skills with the ability to manage multiple priorities
• Commit to delivering outstanding customer service in a fast-paced environment

Requirements

• Experience in customer service, sales administration, order management, or a related business support role
• Two years of prior customer service experience in a manufacturing environment preferred
• Highly driven, self-motivated, and able to work under pressure with minimal supervision
• Energetic and friendly with excellent verbal and written communication skills
• Excellent communication and problem-solving abilities
• Proficiency with ERP systems, databases, Microsoft Office, and sales reporting tools
• Ability to understand and interpret technical information
• Ability to interact effectively with customers of all kinds

Benefits

• Competitive salary
• Excellent bonus potential
• Medical, dental, and vision plans
• Paid time off, training, and holidays
• Charitable contribution match program
• Tuition assistance
• Wellness and fitness resources
• Training and professional development
• 401K match with 2-year vesting period
• Employee stock purchase plan
• Relocation bonus
• Dynamic culture and people-focused environment

Pay

$21–$23 per hour with bonus potential