Customer Service Representative

Responsibilities

• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and addresses customers' needs to provide accurate information, process inquiries, and solve problems
• Escalates the calls as needed
• Drafts all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
• Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Requirements

• A High School Diploma or General Equivalency Diploma preferred, 18 years or older
• One year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Excellent time management skills

Qualifications

• High School Diploma or General Equivalency Diploma preferred, 18 years or older
• One year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Excellent time management skills

Skills

• Customer Service Skills
• Communication Skills
• Problem Solving Skills
• Time Management Skills

Benefits

• Performance Bonus
• Career Advancements
• State of the Art Game Room
• Superior Employee Engagement Program

Pay

• TBD

Schedule

• Varies