Customer Service Representative

About the role

Quadra Chemicals is seeking an energetic, motivated Customer Service Representative to join our growing team in The Woodlands, Texas. This is a newly created, full-time, permanent position in a hybrid-flexibility environment within the Oil & Gas industry. You will serve as the primary point of contact for customers, process orders, resolve issues, and collaborate across departments to ensure seamless service delivery.

Responsibilities

• Accept and process orders in the computer system; verify purchase order information
• Handle customer requests promptly and in accordance with company policies
• Communicate with clients via phone, email, and meetings to support order placement and product guidance
• Follow up on orders to ensure proper status and timely delivery
• Resolve customer issues in partnership with Sales Representatives, Account Managers, and Product Managers
• Maintain Salesforce records for strategic accounts and perform account maintenance
• Generate and analyze systems-based reports (weekly/monthly) to support customer and operational needs
• Coordinate closely with Logistics and Procurement to meet customer and operational requirements
• Provide internal sales support for assigned accounts

Requirements

• College degree in administration, business administration, or a related field
• Minimum of 3 years of relevant customer service experience in distribution, logistics, or manufacturing
• Experience supporting customers in the oil & gas industry preferred
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Exceptional organizational and time-management skills
• Resilience in high-pressure situations and adaptability to changing priorities
• Proficiency with Microsoft Suite, Salesforce, ERP systems, and modern technology

Benefits

• Tailored training and personalized development support
• Competitive salary with performance incentives
• Comprehensive benefits package including medical, dental, and Employee Assistance Program
• Generous paid time off (personal days, sick days, and vacation)
• Wellness programs and health/mental wellness initiatives
• 401(k) retirement plan with company match
• Family-owned culture with strong values and infrastructure
• Award-winning workplace: Great Place to Work® certified, WEConnect Women Owned, and Best Managed Company
• Inclusive culture celebrating diversity and teamwork
• Career growth opportunities in a fast-growing company
• Social activities, volunteering programs, referral bonuses, and recognition awards

Pay

The annual base pay range for this position is $49,170 to $74,600 USD. Total compensation includes a generous incentive program and benefits; individual pay is determined by job-related knowledge, skills, education, experience, and location.