Customer Service Representative

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands—including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific—are preferred choices among consumers and seasoned professionals alike. We seek employees who bring engagement, drive, and performance to push business forward in a scrappy, results-driven environment.

About the Role

The Customer Service Representative will handle all customer calls, emails, correspondence, and purchase orders, requiring high levels of accuracy and attention to detail. This role works cross-functionally with internal teams to fulfill critical order and consumer inquiries in a time-sensitive manner, ensuring quality while meeting customer expectations with urgency and purpose.

Responsibilities

• Supports colleagues and customers in a multi-site environment through email and phone.
• Maintains professionalism and composure in potentially stressful situations while assisting team members and customers.
• Proactively multi-tasks to address customer inquiries, order support, and sales team assistance to ensure timely delivery and updates.
• Maintains and implements spreadsheets to prioritize orders and customer needs, ensuring proper lead times.
• Communicates regularly with team members on orders and customer support.
• Responsible for all order entry and updates, including lead times and tracking information.

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• 1-2 years of customer service experience.
• Proven time management and multitasking skills.
• Ability to take initiative and work collaboratively across teams.
• Strong organizational skills.
• Excellent verbal communication skills.
• Proficiency in navigating computers and CRM systems.
• Creativity and ingenuity in finding customer solutions.

Pay

Compensation range: $45,000–$65,000. Individual pay is determined by job-related skills, experience, location, and relevant education or training.

Benefits

• Flexible work options (fully remote, hybrid, onsite).
• Generous paid time off.
• Competitive salaries and bonus incentives.
• 401K company match.
• Competitive medical, dental, and vision insurance.
• Pet insurance.
• Annual fitness stipend.
• Unmatched employee discount on all products.
• Summer Hours.
• LinkedIn Learning membership.