Customer Service Representative

About the role

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we're looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Requirements

• Excellent communication skills including verbal, written, and interpersonal are required
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
• Strong problem solving and deductive reasoning skills
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Must have the ability to establish rapport and build demand over the phone
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with cross-functional teams to achieve company goals

Qualifications

• The Most Qualified Candidates Will Have 2+ years of experience in Customer Service
• Knowledge of cutting tools

Benefits

• Flexible Schedule & No Weekends!
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance