Customer Service Representative

This is a 100% remote, full-time role open to candidates in the United States.

About the role

This position supports online tours and activities, excursion bookings, travel-advisor support, supplier coordination, customer service, product operations, and marketplace workflows.

Responsibilities

• Respond to assigned customer or client requests through phone, email, chat, CRM, or other approved digital channels.
• Maintain accurate notes, account records, status updates, service requests, and follow-up items.
• Resolve routine questions using documented procedures and escalate exceptions to the appropriate team.
• Coordinate with operations, billing, scheduling, sales, or service teams so customer needs are handled consistently.
• Meet documented service-quality, response-time, accuracy, and confidentiality expectations in a remote environment.
• Complete all assigned duties through approved online systems, phone, email, chat, shared documents, or other digital collaboration tools.

Requirements

• Strong written communication and dependable professional follow-through.
• Comfort working independently in a 100% remote environment with clear deadlines and documented procedures.
• Ability to use common business tools such as email, spreadsheets, shared documents, CRM or web-based systems.
• Careful attention to accuracy, confidentiality, record quality, and task completion.
• Ability to learn role-specific systems and communicate questions, exceptions, or status updates promptly.

Skills

• Customer Service
• Customer Support
• Client Communication
• Issue Resolution
• Email Communication
• Phone Communication
• Chat Support
• CRM Systems

Pay

Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.