Customer Service Representative

About the role

Join our dynamic team in Silverdale, WA, as a Customer Service Representative and play a vital role in delivering exceptional support to our valued customers. This position offers an engaging work environment where your communication skills and problem-solving abilities will directly impact customer satisfaction and loyalty. We are committed to fostering a positive workplace culture that encourages growth, collaboration, and professional development.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, internet, and fax regarding products, pricing, and related questions.
• Manage and resolve customer concerns, complaints, and issues efficiently, ensuring a positive customer experience.
• Process customer orders accurately and timely, coordinating with other departments to confirm product availability and delivery details.
• Collaborate with internal teams and business partners to address customer questions and resolve issues effectively.
• Maintain detailed records of customer interactions and transactions for quality assurance and continuous improvement.

Requirements

• High school diploma or equivalent; additional customer service or related training is a plus.
• Proven experience in customer service, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Proficiency in reading and speaking English.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with computer systems, including MS Office and customer relationship management (CRM) software.

Work environment

• Ability to work at a desk with extended periods of sitting and standing.
• Comfortable performing repetitive tasks and activities.

Benefits

• Medical, dental, and health insurance
• 401k with company match & immediate vesting
• PTO (Paid Time Off)
• Short term and Long-Term Disability
• Life Insurance and more!

Schedule

Monday–Friday, 8:00 am–5:00 pm

About the company

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. APG's sole mission is to create a vertically integrated group of companies that's ready to take the entire aftermarket performance marketplace by storm. By combining robust wholesale distributing infrastructure with high-powered E-commerce sites and our own manufacturing, APG seeks to provide a high return on investment while producing excellent profits for each division in the group.

Every division of APG has a huge range of autonomy that's backed by a central office team that handles purchasing, fulfillment, accounting, IT, human resources, and much more. APG's individual companies focus solely on providing the best service, products, and content for their market segments to help drive sales and capture market share. All of APG is staffed with real automotive enthusiasts that are experts of their individual crafts, which makes us an authority on all of the vehicle applications we support and products we sell and produce.