Customer Service Representative

Summary

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

Essential Duties

• Aid with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Be proactive and look for ways to improve class fill rates and family happiness
• Contribute to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

Requirements

• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday - Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children

Qualifications

• Minimum qualifications: Must be at least 16 years of age, able to obtain and maintain a StarGuard Elite Basic Life Support certification, available for at least 3 days a week, Monday - Saturday, reliable, and committed to scheduled shifts, and comfortable in communication with both adults and children
• Prioritize preferred qualifications: Prior swim customer service experience, StarGuard Elite Basic Life Support Certification, morning, weekday, and/or weekend availability

Benefits

• Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water.
• Professional Development: We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.
• Build Your Resume: We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!
• Team Spirit: Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

Pay

$17.00-$20.00/hour

Schedule

Part-time, hourly