Customer Service Representative

About the role

Precision Aviation Group (PAG) is seeking a Customer Service Representative for Aviation Welding Technologies, LLC in Uxbridge, MA. This position serves as the primary point of contact for customer inquiries and ensures orders are processed accurately.

Responsibilities

• Handles customer inquiries and represents customers within the facility.
• Reviews customer requirements for all assigned orders to ensure they are processed according to negotiated specifications.
• Coordinates demand scheduling and aligns with Production Management.
• Develops detailed quotes based on inspection details and manages customer databases.
• Ensures fulfillment of company and customer requirements regarding timing, price, and satisfaction.
• Evaluates and coordinates product exchange applicability (MRO Exchange programs) with Materials and Purchasing.
• Communicates with production, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Provides continuous feedback on order status to customers throughout the production cycle.
• Interacts with individuals at all organizational levels, maintaining a polite and professional demeanor.
• Communicates proactively with customers to anticipate their needs and resolve issues promptly.
• Works overtime, shifts, and weekends as needed.

Requirements

• High school diploma required; a college degree in a business-related field is preferred.
• At least 1 year of customer service experience.
• Experience working in the aviation industry or manufacturing environment preferred.

Qualifications

• Physical demands: Sitting or standing for extended periods, frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Repetitive hand movement, eye-hand coordination, and manual dexterity required. Corrected vision and hearing to normal range necessary.
• Work location: Aviation Welding Technologies, LLC, Uxbridge, MA.

Skills

• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of export control regulations.

Benefits

• Competitive pay.
• Health benefits available after 30 days of employment, including 4 medical plans, 2 dental plans, vision, base life insurance (company-paid), voluntary life insurance, short and long-term disability, flexible spending accounts, and telemedicine.
• Other benefits include vacation and PTO time, 9 paid holidays, and a 401(k) plan with company match contributions.