Customer Service Representative
About the role
Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.
Responsibilities
- Phone based customer support
- Computer based order processing
- Complex product lists
- Inventory management
- Receiving and resolving customer questions and concerns
- Maintain customer database and history
- Produce reports
Requirements
- 3-5 years in customer service roles
- Previous sales support experience with direct customer contact
- Managing support for multiple people with competing deadlines
- Excellent written and verbal communication
- Strong listening skills with excellent organizational and analytical problem-solving skills
- Computer savvy – Word, Excel, Outlook, SAP type programs
- Able to motivate teams and simultaneously manage several projects
- Engaging and professional presentation
- Organized, focused, and team oriented
Qualifications
Qualified candidates will offer a wide range of skills and experience to include:
Skills
- Customer service skills
- Sales support experience
- Team management
- Problem-solving skills
- Technical proficiency (Word, Excel, Outlook, SAP type programs)
Benefits
Competitive pay, and a comprehensive benefits package designed to support your well-being and work-life balance. Full-time associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans, two dental plans, vision coverage, company-paid life insurance, voluntary life insurance, short- and long-term disability, flex spending accounts, and telemedicine services. In addition, you'll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year-end, 9 paid holidays, and a 401(k) plan with company match contributions.
Pay
Competitive pay
Schedule
N/A
Benefits
Comprehensive benefits package including health, dental, vision, life insurance, disability, retirement, and wellness programs.