Customer Service Representative

About Us

Powerex-Iwata Air Technology Inc., part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), designs and builds oil-free compressed air and vacuum systems for critical environments such as hospitals, laboratories, transit systems, and advanced manufacturing operations. With over three decades of experience, our teams partner with customers to solve complex technical challenges and deliver highly reliable, application-driven solutions. As part of Marmon and Berkshire Hathaway, Powerex combines the stability of a well-capitalized organization with the agility of a growing business, offering employees opportunities to take ownership of meaningful projects, develop technical expertise, and build long-term careers while contributing to critical infrastructure across multiple industries.

About the Role

We are seeking an enthusiastic, collaborative team player who is passionate about delivering exceptional customer service to both internal and external stakeholders. The ideal candidate embodies our company mission, vision, and values, bringing empathy, curiosity, and a proactive approach to problem-solving in a fast-paced environment. This role requires eagerness to learn and develop a strong understanding of the technical aspects of our products. Strong communication skills, including a confident phone presence and solid computer proficiency, are essential. We are looking for an innovative individual who is comfortable sharing ideas, advocating for continuous improvement, and serving as the Voice of the Customer.

Responsibilities

• Manage high volumes of inbound and outbound customer interactions while maintaining accuracy and professionalism.
• Identify customer needs, clarify information, research issues thoroughly, and provide timely solutions or alternatives.
• Build and maintain positive customer relationships by delivering exceptional service and going above expectations.
• Demonstrate a commitment to continuous learning by participating in trainings, professional development opportunities, and skill enhancement programs.
• Collaborate effectively within cross-functional teams while supporting company goals and customer satisfaction initiatives.

Requirements

• Proficiency with computer systems, including ERP platforms, Microsoft Office Suite, and other business software applications.
• Strong analytical thinking, problem-solving abilities, and attention to detail with effective follow-through.
• Ability and willingness to quickly learn technical products, services, and evolving workplace technologies, including workflows.
• Excellent verbal and written communication skills with the ability to professionally engage internal teams and external customers.
• Strong phone etiquette, active listening skills, and the ability to communicate clearly across multiple channels (phone, email, chat).
• Customer-focused mindset with adaptability to different personalities, situations, and communication styles.
• Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Qualifications

• 5 years of customer service experience preferred.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted by applicable law.