Customer Service Representative

Responsibilities

• Analytical - Collects and researches data and help prepare weekly reports.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Oral Communication

• Speaks clearly and persuasively in positive or negative situations;
• Listens and gets clarification;
• Responds well to questions;
• Demonstrates group presentation skills;
• Participates in meetings

Organizational Support

• Follows policies and procedures;
• Completes administrative tasks correctly and on time;
• Supports organization's goals and values;

Benefits

• Full-Time Position (Hourly rate starting at $16)
• Medical, Dental, Vision and Life Insurance
• 401(K) with a company match
• Opportunities for Career Development and Growth
• Vacation Days, Floating Holidays
• Thanksgiving and Christmas Day Holidays
• Employee food discount at stores