Customer Service Representative

This job is located at 14020 Pioneer Blvd, Norwalk, CA 90650.

About the role

Customer Service Representatives (CSRs) are the primary point of contact with our customers and the “face” of PLS. They deliver superior customer service, educate customers on company products and services, and ensure compliance with all policies and procedures.

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on PLS products and services
• Ensure all transactions comply with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer and complete transactions accurately
• Use the point-of-sale system to process transactions and access information
• Resolve customer complaints or escalate to the Store Manager
• Help maintain a neat and clean store environment
• Perform other duties as instructed by management

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Honesty and integrity
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency is required; English/Spanish bilingual is a plus

Physical Requirements

• Must be able to sit and/or stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

• Medical, dental, and vision coverage for eligible team members
• 401(k) retirement plan
• Paid vacation
• Opportunities for advancement
• Ongoing training

Pay

$18.47 - $20.47 USD per hour.