Customer Service Representative

Responsibilities

• Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions
• Communicate with customers via phone and email to build & maintain strong, positive relationships
• Collaborate with the sales team to address customer inquiries and ensure a seamless service experience
• Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment
• Handle business transactions, including processing returns, credits, and authorizations
• Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently

Requirements

• Bachelor’s degree or equivalent work experience
• Ability to multi-task and exercise independent judgment
• Ability to manage conflict
• Detailed, professional, and strong communication skills
• Microsoft Office

Work Environment

• Primarily office-based with moderate noise levels & prolonged computer use
• Office located in Des Plaines, IL

Schedule

Monday – Friday 8am-5pm with a 1-hour unpaid lunch break

Pay

$21.50 - $23.00 per hour