Customer Service Representative

Principal Duties

• Accommodate expedites.
• Customer contact to provide information.
• Responds and resolves issues and/or unique or complex requests from customers.
• Maintains files of PO’s and associated documentation.
• Affixes files as hard copies or soft copies.
• Assists accounting and sales in investigating customer disputes, verifying pricing, and resolving discrepancies.
• Coincides information between sales, production, and customer.
• Reviews customer PO’s for accuracy against Sales Quotes.
• Create sales orders.
• Process sales orders.
• Liaison between customers and Manufacturing team.
• Data entry.
• Heavy phone traffic, answer customer inquiries & order status via telephone or emails.
• Generate professional emails to customers based on internal communications.
• Will work well under pressure.
• Willing to learn technical information.
• Understand and efficient with Quick books, excel, word.
• Excellent organizational skills.
• Familiar with AS9100 practices.

Qualifications

• Minimum 3 years customer service with a manufacturing company.
• Colege degree preferred.
• 3 years’ experience in customer service.
• Computer literate, including Microsoft Excel, Quick books, word.
• Excellent organizational skills.